We are thrilled that you are interested in purchasing from us! A few considerations:
Order confirmation: All orders are shipped from our factories in Italy to us for distribution. For this reason an order confirmation is a commitment to purchase.
Ways to order?
By Mail: You may mail your order to:
20 Portage Road
Florissant, MO 63034
By Phone: Please call 314-963-1919. If we cannot take your call please leave a message we will call you back as soon as we can.
By Fax: You may fax your order to 314-351-5617.
By Email: You may e-mail your order to firstname.lastname@example.org.
Payment: Unless otherwise arranged orders require pre-payment by credit card. No charges will be made until the merchandise is in transit. Net 30 terms may be extended upon approval of credit. Interest on overdue accounts will be assessed at 1.5% per month. Accounts failing to pay within terms revert to Credit Card.
Carrier: All orders are shipped UPS Ground service or by truckline unless prior arrangements are made. All prices are F.O.B: Saint Louis, MO.
Backorders: Backorders less than $35 are automatically cancelled. All other backorders are shipped when available unless we are instructed otherwise.
Returns: No returns are accepted without prior authorization. All returns are subject to a 15% restocking fee
Claims: We check and pack your order with great care. If there is any damage, whether obvious or hidden, please report it to us within 10 days of receipt for further instructions.
Important: Keep the shipping carton and packaging materials until any damage or shortage claim is resolved.